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The environment is everything a first time attender experiences. It has often been said that the first time someone comes to church, they rarely hear all of the message, they are more focused on the building, the seating, the artwork, the friendly faces around them and other tangible interactions.

Once they return a few times, they will begin to focus more on the message.

To increase the chances of their returning to your congregation, use the following checklist as you walk around your church meeting place:

Clear, legible, and welcoming outdoor signs
Obvious and accessible entrance
Room for parking
Handicap accessible parking
Well cared-for lawn, landscaping
Clean, organized entryway and public spaces
Clean bathrooms (flowers, candles, etc.)

Clear, legible interior signs for:

sanctuary
bathroom
Sunday School classrooms
offices
book table

Introductory literature prominently displayed:

brochures
New Church Connection

Welcoming and informed greeters before and after the service
Book table (clean, dusted, and filled with newcomer friendly books)
Person available to help people at the book table
Guest book or response cards (or some way to gather people's information)
Clear and assessable bulletin (including the order of service, upcoming events, how to be involved, contact information, etc.)
Welcome packets
Refreshments, coffee, etc. for fellowship opportunities after worship
Events, groups, classes, programs, etc. to which to invite people
A system to follow up with contacts

Take steps today to create a welcoming message and environment in your congregation.